At the heart of our business is the great relationships we have with our customers. We’re looking for a highly motivated, people person to support our customers to make the most of what the Clubspark platform can offer! If this sounds interesting and you’re up for the challenge, we’d love to hear from you.
Our Account Managers (AM’s) are charged with creating a culture of partnership with our customers, acting as a trusted advisor and advocate. As an AM at Clubspark, you will work to ensure our customers receive a first class experience.
AM’s at Clubspark are an integral part and ultimately an extension of our customers team, working consultatively to drive growth in their key business metrics - when our customers win, we win.
At Clubspark we pride ourselves on being global leaders in sports participation technology. Our team focuses on adding real value to our customers, guiding with best practice and leveraging all of our expertise to help grow each sport we work with. We are looking for AM's to provide leadership and guidance in all areas of our account relationships. This role is the conduit between our key functions, such as Support, Marketing, and our customers, ensuring high levels of customer satisfaction, retention, expansion and advocacy.
About you
· You are highly customer centric and always willing to go the extra mile to assist our awesome clients!
· Love to work with people and always take the collaborative path
· Can see the big picture but will to dive in the detail to get things done
· Credible communicator and a great team player
· Always learning, staying relevant and offering your ideas, insight and tips
· You will have a keen eye for detail and be able to work through highly complex processes to deliver clear and concise briefings to other members of the team
· Growth oriented individual who is always seeking out new opportunities to make progress
Key Responsibilities
· Empower our customers to achieve their goals by leveraging solutions in our platform, while increasing usage and adoption rates
· Build opportunities for pipeline generation
· Ensure accuracy ofdata
· Achieve KPIs inrelation to customer renewal and growth processes
· Build and maintain excellent relationships with our key UK customers, driving a consistent customer experience
· Empower our customers to achieve their goals by leveraging solutions in our platform, while increasing usage and adoption rates
· Support the wider UK Commercial and Marketing team with key activities in the UK
· Ensure our customers derive business value from the Clubspark platform and are able to clearly quantify this to their internal stakeholders
· Coordinate closely with the wider Commercial and Marketing team to ensure successful delivery of projects and new feature updates
· Establish and maintain expert user groups to improve end customer experience
· Contribute to the overall success of our customers, including onboarding, configuration, product adoption, retention and growth. Particularly in relation to working with Local Authorities and park operators.
· Minimum 2 years’ experience in a customer facing role within a SaaS environment
· Experience working with Public Sector/membership organisations
· Passionate about sport and physical activity
· Bachelor’s Degree (or equivalent qualification/experience)
· Customer centric attitude, always willing to help and finds it easy to build relationships
· Takes personal pride in and responsibility for the success and satisfaction of their customers
· Commercially savvy. Always thinking about how to add greater value in customer relationships
· General knowledge or experience in direct sales / marketing (B2B or B2C)
· Bringsa positive, collaborative, team-oriented attitude
· Embraces technology and platforms. Able to understand and articulate technical concepts & solutions at a high-level as well as at a tactical/functional level
· Excellent communicator. Excels in written, phone, and in-person communications. Enjoys presenting and meeting new people
· Analytical thinker. Uses data and insights to drive plans and actions
Great if you also have
· Experience of working with sports clubs, volunteers and coaches
· Previous experience ofworking across a global company and/or Tech startup environment
Benefits:
We're committed to making Clubspark a fantastic place to work and we go to great lengths to support ourhealth / wellbeing and give you what you need to succeed. You’ll receive:
- Competitive Salary (with bonus potential), 26 days holiday + public holidays
- Free eye tests, Cycle to Work Scheme, Life Assurance Scheme & Contributory Pension
- ‘Get Active Scheme’ £250 annual allowance (for you & your children)
- Mental Health Sick Day Policy - good mental health is just as important as our physical health!
- Unlimited access to remote GP services (for you, your partner and eligible children)
- Remote or face to face mental health support sessions (for you and your partner)
- Remote or face to face physiotherapy sessions (for you and yourpartner)
- Employee Voice service
- Employee Assistance programme (for a range of life, financial or wellbeing support services)
- Opportunities to learn and focus on your career growth
- Flexible working options, always happy to talk flexible working!
- Fantastic co-working office space in Vauxhall (you choose how often to work from here), with access to other collaborative workspace across the country. This role would be expected to join monthly face to face team meetings (usually held in London).
- A focused, friendly and rapidly growing environment where your input and wellbeing (for you and your family) comes first
The Company is notoffering immigration sponsorship with this role.
Applicants may beshortlisted and contacted prior to applications closing.
Clubspark is proudto be an equal opportunity workplace committed to building a team culture thatcelebrates diversity and inclusion.