We are looking for a new Client Onboarding and Engagement Specialist (Tennis/Sports) to join our team. This is a new role. We are looking for a highly motivated and client-focused individual to join our team. In this role, you will play a pivotal part in ensuring a seamless onboarding experience for new users, business development, and providing ongoing support to our existing clients.
Clubspark is a global leader in sports technology and growing rapidly! With teams in the US, UK and Australia, we are on a mission to help people discover sports and activities for better, healthier lives and communities. It’s an exciting time to join us!
The Clubspark platform supports venues and coaches in sports including tennis, football (soccer), cricket, squash, triathlon and athletics. Our global clients include some of the most famous sports organizations in the world like USTA, Tennis Canada, Tennis Australia, Tennis NZ, the LTA, the ITF, the ITA and many more.
About the Role
As someone passionate about sports, Tennis in particular, and technology, you will be charged with creating a culture of partnership with our clients, acting as a trusted advisor and advocate. The role will have two clear focus areas; growth and service.
You will work directly with our partners and/or their customers to onboard and grow the user base, as well as optimize and improve the usage and engagement of the platform with existing customers. You will also be fundamental to the growth of our product within the region, providing a strong level of detail to prospective clients on how our tools can help them achieve their objectives.
You will focus on supporting our partners with more complex queries and issues, as well as a small number of day-to-day customer email enquiries, looking to resolve or escalate both in a timely and friendly manner. You will become a product expert and the go-to person in the region for an in-depth understanding of the platform.
Essential Skills and Experience
Great if you also have
We are committed to making Clubspark a fantastic place to work and we go to great lengths to support our health and wellbeing, giving you what you need to succeed. You will receive:
The company is not offering immigration sponsorship for this role.
Further questions and/or application (resume and cover letter) to
Applicants may be shortlisted and contacted prior to the application process closing.
Clubspark is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
We participate in E-Verify.