Are you passionate about delivering great customer service? Would you enjoy working in a sports focused environment? If so, your dream job could be less than a few minutes application process away!
Our Customer Service Assistants are the face of our business, responsible for providing the best possible customer experience and we are looking for another dedicated and passionate assistant to join our great team working on a full-time basis in our Wimbledon office (you will initially work from home remotely until our office fully re-opens).
The Role
We are looking for a Customer Service assistant who is passionate about sport and technology to join our fast-growing company. You will be working in a friendly and dynamic environment within our busy customer service team on a full time basis in our Wimbledon office - responding to client enquires on the phone, social media and online. This role will also be working closely with our Development and Product teams to improve the client experience. Comprehensive induction, training and support will be provided to the successful candidate.
Key Responsibilities
· First point of contact to support customers, coaches and club administrators
· Respond professionally to incoming communication via email and telephone
· Assign calls received to relevant teams to ensure issues are resolved
· Help develop communications with our customers
· Write support guides for our customers to make the most out of the software available to them
Essential Skills
· Previous experience in a similar customer focused environment
· Excellent communication skills both written and verbal
· Proficient computer skills
· Solution focused attitude
· Demonstrate that you are passionate about customer service
· A natural team player but someone who is also confident to work autonomously
· Incredibly organised – efficiency is key!
· Relentless positive energy and drive
· Smart, accurate and reliable
· Confident and friendly manner – particularly when speaking to our potential clients (over the phone and in person)
Great to also have:
· An interest in sport
· Knowledge and previous use of Zendesk
· Experience dealing with customer queries and being the first point of contact
· University graduate (or similar level of qualification)
· Previous experience working in a tech startup
Benefits
A great salary, training and development, contributory pension, life assurance, cycle to work scheme, 26 days holiday, laptop + any extras you need!
Please note - the Company will not be offering migrant sponsorship for this role, therefore candidates must have valid permission to work in UK.
COVID-19 considerations:
All our UK staff are working remotely from home on a temporary basis - our Wimbledon office is COVID safe and we will be trialling a phased re-opening over the next few months.