Clubspark is a global leader in sports technology and growing rapidly! With teams in the UK, US and Australia, we are on a mission to help people discover sports and activities for better, healthier lives and communities. It’s an exciting time to join us!
As someone who is highly experienced in customer service and success, you will be charged with creating a culture of partnership with our clients, acting as a trusted advisor and advocate as our operational lead for the global customer service team. You will be the driving force behind our customer service operations. Interest and experience in sports/technology will be an advantage.
The role will have two clear focus areas; growth and service. You will work directly with our partners and/or their customers to sell, onboard and grow the usage of our product, as well as optimize and improve the usage and engagement of the platform with existing customers through customer service. You will also be fundamental to the growth of our product, by guiding and leading the customer service teams to achieve the company's objectives.
You will focus on supporting our partners with more complex queries, complaints and issues, looking to resolve or escalate both in a timely and friendly manner. You will become a product expert and the advocate for our customer service team, the end users and play a pivotal role across our Board and department heads.
About You
Key Responsibilities
Essential Skills and Experience
● Competitive salary, 26 days holiday (+ public holidays)
● Free eye tests, Cycle to work, Life Assurance and Contributory Pension
● ‘Get Active Scheme’ allowance
● Onboarding allowance (home working equipment)
● Mental Health Sick Day Policy – good mental health is just as important as our physical health!
● Access to a range of fantastic free health and wellbeing (help@hand) services:
○ Unlimited GP appointments
○ Unlimited mental health support
○ Physiotherapy appointments (up to 8 per year)
○ 360 Wellbeing and lifestyle coaching sessions (up to 6 per year)
○ Access to extensive savings and discounts
○ A Confidential 24/7 Helpline
○ Employee Voice Service and so much more!
● Opportunities to learn and focus on your career growth
● Flexible working and remote first environment
● Fantastic coworking office space in Vauxhall with free on-site gym (collaborative workspaces across the country also available)
● A focused, friendly and rapidly growing environment where your wellbeing and contribution come first
The company is not offering immigration sponsorship for this role.
Further questions and/or application (resume and cover letter) to careers@clubspark.com
Applicants may be shortlisted and contacted prior to the application process closing.
Clubspark is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.