Are you passionate about delivering great customer service? Do you love Tennis? Would you enjoy working in a tennis focused environment? If so, your dream job could be less than a few minutes application process away! Our Customer Service Agents are the face of our business, responsible for providing the best possible customer experience.
Job Description
We are looking for a Bilingual – Spanish/English Customer Service Specialist who is passionate about sport and technology to join our fast-growing company here in the US. You will be working in a dynamic environment within the busy and passionate Clubspark US team and UK team. As well as working with our partners at the International Tennis Federation, USTA, Tennis Canada and ITA.
The role will include responding to client enquiries on the phone, video calls, and emails. A comprehensive induction and training will be provided to the successful candidate. Whilst most of the work will be in English, we are onboarding Spanish speaking nations and we require assistance with communicating and writing help guides in Spanish.
As we grow the product in the US. The customer service role will also be involved in onboarding new tennis facilities and organizations. This will also include assisting in training webinars and 1:1 demonstrations. Writing support guides for end-users and updating existing guides when required. Attendance to internal meetings and meetings with external partners when required.
The Customer Support Specialist will be working closely with the Customer Success, Development and Product teams in the US and UK to improve the client experience.
Key Responsibilities:
· Be the first point of contact to support customers, coaches, and club administrators
· Respond to incoming communication via email and telephone
· Support facilities and coaches in onboarding and day to day use of the software package
· Assign calls received to relevant team to get issues resolved
· Help develop communications with our customers
· Write support guides for our customers to make the most out of the software available to them
About you:
· Have a passion for helping customers
· Have a great eye for detail and love organization
· Always learning and staying relevant
· Have excellent communication skills
· Have a passion for tennis and sport
Essential Skills:
· Excellent communication skills both written and verbal
· Proficient computer skills
· Solution focused attitude
· At least 3 years previous experience in a customer focused environment
· Demonstrate that you are passionate about customer service
· Ability to work as a team as well as autonomously
· Incredibly organized – efficiency is key
· Relentless positive energy and drive
· Smart, accurate and reliable
· Confident speaking to potential clients over the phone and in person
Great if you also have:
· Bilingual (English / Spanish)
· Interest in sport
· Knowledge and previous use of Zendesk or similar customer service product
· Experience dealing with customer queries and being the first point of contact
· University degree
Benefits
Clubspark is proud to offer a range of employee benefits to support our wellbeing and make working for us even more rewarding:
● Competitive Salary
● 20 days paid time off plus Federal/State holidays!
● Matched 401k retirement account
● Life Insurance
● Healthcare benefits
● Mental Health Sick Day Policy - good mental health is just as important as our physical health!
● ‘Get Active Scheme’ allowance (for you and your children)
● Remote flexible working options (always happy to talk flexible working!)
● Opportunities to learn and focus on your career growth
● A focused, friendly, and rapidly growing environment where your contribution and wellbeing comes first
The Company is not offering immigration sponsorship for this role.
Applicants may be shortlisted and contacted prior to applications closing.
Clubspark is proud to be an equal-opportunity workplace committed to building a team culture that values diversity and inclusion.